State of New Hampshire Job Posting

Department of Health & Human Services

Division of Employment Supports

Rochester District Office

CLERK INTERVIEWER

Position #TMPPT5986

Part Time 29.5 hours per week

$15.93/hour - $20.80/hour

The State of New Hampshire, Division of Employment Supports has a part-time vacancy for Clerk Interviewer

Summary:

Performs a variety of clerical duties for the Bureau of Employment Supports (BES), New Hampshire Employment Program (NHEP), to ensure prompt, accurate, and courteous service to NHEP participants, agency staff, community partners and the public. The position is assigned to a NHEP Team, located in a District Office, reporting to the Field Support Manager (FSM).

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: High school diploma or equivalent credential.

License/Certification: None.

Other Requirements: None.

Trainee Option: Not applicable.

PREFERRED QUALIFICATIONS: Experience in clerical work involving public contact and receptionist work. Proficient computer skills including keyboarding, MS Word or similar word processing software, Internet , and e-mail. Familiarity with the New HEIGHTS eligibility system and MS Excel or similar. Completed courses in typing and business office practices.

AFTER-HIRE REQUIREMENTS: None.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

DETAILED TASKS (AGENCY/POSITION-SPECIFIC):

Respond to all incoming BES phone calls to answer general program questions, direct callers to the appropriate Employment Counselor Specialist (ECS), take detailed messages, and schedule or reschedule appointments. Also manages calls to participants who miss an Orientation, Service Determination, or other NHEP appointment, and sends out letters as required.

Provides a variety of support services as needed, including but not limited to, preparing correspondence, reports, and form letters; formatting documents; maintaining and ordering supplies; managing electronic and postal mail; performing faxing; scheduling interpreter services; and maintaining paperwork and NHEP e-folders. Prepare and update all NHEP orientation materials.

Oversee and complete all aspects of applicant NHEP orientation as identified in NHEP protocol, including but not limited to scheduling all applicant orientation times, providing orientation information to each applicant and marking the applicant as having completed orientation, enter case and RID notes, following NHEP protocols.

Provides back-up coverage, either on-site or remotely, for other NHEP teams statewide as assigned including orientations.

Retrieves and enters NHEP program data into the computerized information system, New HEIGHTS and Bridges, including but not limited to, verifications, case notes, orientation attendance, schedules, and sanction status.

Reviews the NHEP client referral list and the NHEP Coordinator’s dashboard daily and assigns and transfers participants to the appropriate ECS. Reviews the “clients scheduled list” and enters notes into New HEIGHTS as appropriate. Prints and scans various client letters, case notes, and schedules as needed.

Communicates with the District Office Reception Staff, when necessary, to ensure the flow of necessary information between NHEP and the front office of the District Office occurs.

For further information please contact Valerie Belanger, Supervisor V, VALERIE.J.BELANGER@DHHS.NH.GOV , 603-752-8355

EOE

TDD Access: Relay NH 1-800-735-2964