HRC Total Solutions is a third-party administrator of pre-tax benefit accounts and Cobra. We're looking for a dedicated Customer Service Representative to join our fast-paced team! In this position you'll build rapport by helping participants understand their benefit account information and doing so with accuracy and efficiency. Your focus is to ensure excellent service standards and maintain customer satisfaction.

This position has the following schedule: Monday through Friday, 8:00am-5:00pm

The rate of pay for this position is $15/hour

• 
  Excellent communication skills including active listening
• Service-oriented
• Patient and Empathetic
• Proficient computer skills with the ability to learn new software
• Ability to learn and understand HRCTS' plans

• Connect with participants via telephone, email, online chat to provide support and information on plans and services
• Ensure appropriate action is taken to resolve customer questions
• Maintain customer accounts and records of customer interactions with details of inquiries or comments
• Educate participants on their plan options and guidelines
• Complete assigned daily task: processing returned mail, following up with voicemails, process incoming faxes
• Work closely with Manager and team to provide exceptional customer service

Benefits:

• Medical
• Dental
• Vision
• 401k Retirement Plan
• 100% Company Paid Short Term Disability
• 100% Company Paid Long Term Disability
• 100% Company Paid Life Insurance
• Vacation time
• Holiday Pay
• Plus a casual, family-oriented work environment!

**All candidates being considered for employment must pass a pre-employment drug screen and background check.**

HRCTS provides equal employment and advancement opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, age, physical or mental disability, genetic information, veteran status, or any other protected class'