Heatable is changing the heating oil industry. We’ve developed a sleek, user-friendly smartphone app and website, allowing customers to place an order with just a few clicks (or taps) from anywhere at any time. To shake things up ever further, we’ve integrated cutting-edge technology into our delivery system, making the delivery process faster and more efficient than ever. Combined with our unparalleled commitment to customer satisfaction, and it’s a no-brainer why customers are making the switch to Heatable.

Every time we interact with our customers, Heatable is committed to providing a “one-of-a-kind, got-to-tell my neighbors” customer experience. To quote one of the many customer reviews we have received, Heatable provides:

“Excellent customer service like you just don’t get in the world today.”

Embracing and living by this commitment to one-of-a-kind customer service is a key aspect of the of the Delivery Driver role.  Key responsibilities include safely, efficiently, and courteously delivering heating oil to our AWESOME customers.   The responsibilities of this position will be carried out with particular attention to representing Heatable’s brand, maintaining customer property, and contributing to a safe, efficient, and exciting working environment.

Essential Functions:

1. Performs a safety check of the delivery vehicle on a daily basis reporting any items needing repair.
2. Safely and productively reviews daily manifest, loads truck, and makes deliveries according to federal and state regulations and company policy.
3. Follows all established delivery standards with emphasis on customer service, efficiency, and productivity.
4. Attends and takes an active role in delivery driver meetings.
5. Effectively communicates with Heatable dispatchers. Proactively reports any customer concerns encountered or other problems encountered.
6. Maintains a neat personal appearance including a clean uniform.
7. Attains a thorough understanding and becomes a proficient user of the Raven tablet device.
8. Promotes good customer relations by professionally interacting with all customers and by respecting customer property.
9. In accordance with Heatable policies, maintains a clean and organized truck stocked with appropriate tools and safety equipment. Takes responsibility for adhering to truck safety standards.
10. Primes furnaces for customers who are out of heating oil.
11. Embraces growth opportunities that involve cross-training

Customer Experience:

Outside of safety, there is nothing more important to Heatable than wowing customers … Heatable's future depends on it, so we’re looking for employees to:

• Deliver a “wow” customer experience by doing their part to ensure speedy deliveries, being friendly and kind to customers, and maintaining a clean truck and uniform.
• Proactively finding ways to go above and beyond and surprise our customers with Heatable's overall awesomeness so they recommend Heatable to friends and family and on social media.

Other Tasks:

• Performs other work-related duties as assigned.

Education:

A high school diploma or equivalent is preferred.

Experience:

Delivery drivers must be at least 21 years of age.  

Certification and Testing:

• Driver Trainees must successfully complete Driver training and obtain a Class B Commercial Driver’s License with hazardous materials endorsement.
• Apprentice oil burner license is required for oil delivery drivers who prime furnaces in the state of Maine
• All delivery drivers must be able to pass a D.O.T. physical.
• All delivery drivers are subject to pre-employment and random drug testing.

Equipment Used:

Delivery vehicle and hose/nozzle, loading rack, priming equipment, wrenches, safety equipment (glasses, gloves, hard hat, shovel, speedy dry), and chock blocks.

Decisions Made:

The driver makes decisions regarding route planning and whether to make a delivery based on safety issues and weather concerns.   Other decisions are made with input from appropriate office or dispatch personnel.  Drivers are also expected to decide on the appropriate administrative, service or delivery personnel to direct customer concerns encountered in the field.

Safety Considerations:

Supports our goal to build a safety-first culture by avoiding injuries due to failure to follow job safety analysis, and has no preventable auto or general liability claims.

Work Environment:

About 50% of the time is spent working outside making deliveries in all weather conditions.   Temperatures can vary from below zero to above 90 degrees, depending on the time of year.   Since the job involves the delivery of liquid petroleum products there is exposure to fumes from these products.  There is exposure to moderate truck and pump noise and vibration while driving.   

Physical Requirements Analysis: 

• The position requires frequent standing, walking, and sitting.
• There is occasional stooping, kneeling, crouching, crawling, climbing.
• There is frequent use of the hands/arms to reach, feel, handle, or pull.
• There is frequent communication involving both talking and listening.

Weight or Force Moved:

Drivers must be able to pull a delivery hose (a weight of up to 75 lbs. - up to 150 feet an average of 30 times daily).  Occasionally the employee is asked to help move heavier objects weighing in excess of 75 lbs.

Qualifications

Licenses & Certifications

Preferred

CDL A or B Commercial Driver’s License

CDL Hazardous Materials

Tanker Endorsement