Job title: Account Follow Up

Reports to Client Manager

Classification Hourly, Non-Exempt

Job purpose

Follow up on outstanding or rejected insurance claims with the insurance carriers as well as coordinate with medical records to gather any additional information that the insurance carriers request/require in order to pay the medical claim.

Duties and responsibilities

• Follow-up on all outstanding insurance claims, which include correspondence, denials and rebills.
• Understanding of insurance explanation of benefits and other insurance correspondence.
• Make necessary arrangements for medical records requests, additional information requests, etc. to be sent to appropriate location based on client/insurance instructions.
• Provide excellent customer service.
• Perform additional duties as assigned.

Qualifications

• Personable, customer service focused, optimistic and sets a positive tone in all conversations
• Possesses excellent verbal communication skills. Speaks clearly and persuasively, delivers information in a professional and courteous manner - multitasking
• Able to talk on the phone while documenting notes in the system, as well as review account details simultaneously
• Exhibits above average computer skills and willingness to learn new and required applications. Must be familiar with

Microsoft Word and Excel

• Self- motivated and willing to take on responsibilities and challenges. Seeks better ways to find solutions and offers

suggestions for improvement. Maintain production and quality assurance standards

• Able to use logic and reasoning to evaluate alternative solutions
• Must be able to type 40 WPM

Physical Requirements

Ability to read handwritten and typed documents on paper and/or on computer screens.

The physical requirements above are representative of the physical capabilities that must be met by an employee to perform the

essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Coronis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.