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Contact Representative

Social Security Administration, Manchester, NHPosted: May 19, 2023, 12:00am

Workplace: Hybrid

Job type: Full-time

Compensation: $42,404-$75,628 per year

About the job

As a Customer Service Representative in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Job Type: Full-time

Pay: $42,404.00 - $75,628.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Parental leave
  • Vision insurance
  • Work from home

Shift:

  • 8 hour shift
  • Day shift
  • No nights

Weekly day range:

  • Monday to Friday

Work setting:

  • Hybrid remote

COVID-19 considerations:
All customers are required to wear a mask and socially distance.

Ability to commute/relocate:

  • Manchester, NH: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Manchester, NH

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