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Guest Reservations Agent

Waterville Valley Resort, Waterville Valley, NHPosted: June 18, 2023, 11:57pm

Workplace:

Job type: Part-time

Compensation: $13-$15 per hour

About the job

Waterville Valley Resort is seeking full-time and part-time, guest services agents. Waterville Valley Resort is an “at-will” equal opportunity employer.

JOB DESCRIPTION:

Provide great guest service to Waterville Valley Resort by supplying accurate information to all our guests about Waterville Valley regarding lodging, activities, and other amenities.

Essential Duties and Functions/Responsibilities/Tasks:

  • Works under the direction of the Reservations & Guest Services Supervisor.
  • Process all reservation requests, changes, and cancellations received by phone, or email including ski mountain related reservations
  • Upsell lodging packages as well as ski related items when in season
  • Must be willing and able to work nights, weekend, and holidays

JOB QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential task.

  • High school diploma or equivalent; or one to three months related experience
  • Being able to sit for an extended period talking to people on the phone
  • Ability to read, write, type, and communicate effectively in a professional manner
  • Proficient in Excel
  • Attention to detail

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Ability to commute/relocate:

  • Waterville Valley, NH 03215: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

About the company

As New Hampshire’s Family Resort, Waterville Valley Resort will captivate your heart and feed your appetite for adventure. Our four-season resort offers lodging options, dining establishments, and village shops; plus a plethora of year-round activities - with 265 acres of alpine terrain, 72 kilometers of Nordic Trails, 125 miles of hiking trails, over 50 miles of mountain biking trails, and much, much more!

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