Vice President of Operations—ABA Centers of America

MA/NH Region

About ABA Centers of America
ABA Centers of America is a healthcare startup experiencing hyper-growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community.

We are currently in 4 states with 11 clinic locations, and our roadmap will bring us to 10 states and more than 50 clinics over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support IT, accounting, and clinic growth initiatives.

Leadership Opportunity

Are you an experienced business leader with expertise in financial performance? This is an exciting time to be a part of our company as we grow to become the nation’s leading commercial autism care provider! Candidates must be high-energy, comfortable in a fast-paced environment, have a sincere passion for serving others, and have an innate drive to grow operations through innovative and dynamic programming. If you're up to the challenge, we want to hear from you!

The Vice President of Operations will manage the operations of the MA/NH region with the potential to support additional areas in the future. This position will report to the Chief Operating Officer and be at the forefront of helping us grow and successfully operate our clinics.

What You'll Do

• Conduct business operations in alignment with mission, vision, and core values
• Manage overall operations across multiple states with an effective business strategy
• Oversee all performance, strategic growth, regulatory compliance/licensing, and insurance accreditation needs of clinics in the region
• Develop and manage the achievement objectives for each clinic with regard to operations, finance, clinical matters, and strategic growth of services
• Review and manage operating metrics and KPIs established for the region and individual centers, including recruitment, new client intake, scheduled treatment hours, billable hours for clinicians, and other measures
• Review missed services reports and work with clinic Executive Directors to manage variance from scheduled hours
• Make robust, data-driven decisions that elevate financial and operational performance
• Coordinate leadership training for Executive Directors
• Collaborate with Clinical Directors and our Training & Professional Development department to monitor clinical quality metrics, schedule training sessions, and evaluate program effectiveness
• Convene regularly scheduled one-on-one and Executive Director team meetings to develop, communicate and implement growth strategies
• Coordinate with functional departments (Clinical, Admissions, Marketing, IT, HR, Training, and Billing) to ensure that management teams in the region are properly supported and that the regional teams are providing critical information and deliverables back to the functional resource groups
• Participate in regional administrative meetings, workgroups, and best-practices sessions
• Help with community outreach efforts to develop potential referral sources along with the Regional Director of Clinical Outreach and center management teams
• Advise Executive Directors regarding issues concerning clients, caregivers, and/or team members that may arise in centers

Education, Work-Experience, and Other Requirements

• MBA
• 10+ years of operations experience
• Healthcare experience
• Demonstrated track record of financial success and exemplary clinical care
• Multi-state experience
• Proven experience as a regional director of operations or similar role preferred
• Budget-management experience
• Ability to travel 75% for site visits within region
• Must maintain clean background/drug screenings and driving record

Expertise Needed

• Proficiency with Microsoft Office Suite or related software
• Strong business development and community-based relationship building
• Ability to provide effective guidance and leadership to diverse groups of individuals
• Ability to work under pressure to meet deadlines
• Excellent organization, time management, and attention to detail
• Judgment and problem-solving skills
• Self-motivation and a “can-do” attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibility

Benefits

• Three weeks of paid time off to start (more added with tenure)
• 100% company-paid medical insurance plan option
• Dental, vision, long-term disability, and life insurance
• Generous 401(k) with up to 6% employer match
• Bonus potential based on performance

ABA Centers of America Culture

ABA Centers of America is determined to maintain its startup culture with a team of seasoned professionals working toward a shared vision of creating the nation’s leading provider of autism care. All our decisions are data-informed, mission-driven, and client-centric.

Recruiter ID: #LI-AM1