Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

We are looking for Customer Analyst to innovate, win, and grow with us in Portsmouth, NH!

As a member of Paymode-X Business Solutions team, you are responsible for providing support with data driven analytics and research that drives profitable growth of Paymode-X. The analyst provides data to help the broader Paymode-X team develop best practice processes for vendor enrollment campaigns, pricings and database imports. Daily tasks may include, but are not limited to, accountability for accuracy in validating information, meeting critical deadlines, and other necessary services to ensure a high level of data accuracy and customer satisfaction. Individuals are encouraged to think creatively, identify and address nuances, and make routine decisions. This is a great opportunity within a growing area of our business!

How you'll contribute:

• Provides support with Paymode-X pricing requests received from the Bottomline sales team and channel partners
• Tracks and performs vendor analysis for potential Paymode-X customers
• Completes business analysis, manages customer data exchange and vendor list management through communication with multiple teams
• Assists in developing and documenting new/modified processes and standards as the business and products evolve
• Provides planning and follow-up with external and internal resources pre/post implementation
• Reviews data to identify trends and opportunities within the network to drive revenue
• Works collaboratively with internal teams to determine successful campaigning process
• Ability to work in a fast-paced team environment while balancing multiple priorities

What will make you successful:

• Excellent attention to detail, organizational, and problem-solving skills
• Proficient with Excel
• Balance multiple priorities
• The ability to work independently as well as part of the team
• Demonstrate client focus
• Self-starter
• Excellent written and oral communication, and interpersonal skills
• 1+ year of experience in a research/analyst role is preferred

You'll love Bottomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

Start your #LifeAtBottomline