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Motorcycle Service Associate

Monadnock Harley Davidson, Swanzey, NHPosted: July 5, 2023, 11:52pm

Workplace:

Job type: Full-time

Compensation: $16-$18 per hour

About the job

Summary Description Works with customers and Service associates to intake vehicles, diagnoses problems and customer service needs.

Will schedule work, assign jobs to service technicians and communicate job status to customers. Must be able to ride and move motorcycles, deliver bikes and drive pick-up truck and trailer. Will be involved in Property Maintenance.

Key Result Areas

  • Service Department Operations
  • Customer Service

Major Duties and Responsibilities 1) Service Department Operations

  • Assist Service Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
  • Diagnose problems accurately, and clearly describe them on the repair order.
  • Estimate costs and completion times at point of sale. Clearly communicate them to customer.
  • Assign jobs to technicians based on skill level and current resource utilization.
  • Review work-in-progress to ensure quality and timeliness.
  • Consult with Technician(s) routinely on job assignments and job status.
  • Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
  • Perform cashier functions, as needed.

Qualifications & Job Requirements

  • Current, valid motorcycle license.
  • We can train.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Schedule:

  • Weekend availability

Supplemental pay types:

  • Commission pay

Experience:

  • Motorcycle & Powersports Mechanics: 1 year (Preferred)

License/Certification:

  • Driver's License (Required)
  • Motorcycle License (Required)

Work Location: In person

About the company

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