It’s that time of year!! Humana is looking for several extraordinary individuals to join our ever-growing team to support us during the Annual Enrollment Period (AEP). We are looking for goal-oriented individuals that take pride in helping others and have a customer focus mindset. These seasonal / limited-term assignment opportunities are 100% work at home roles. Training will begin in September and the assignments may last up to six months. Over the years these exciting opportunities have been an ideal step for many to join Humana and start their career with a growing Fortune 100 company and leader in the healthcare industry.

Responsibilities

This year, Humana is offering a variety of different assignments to support our members during AEP. Each assignment is focused on supporting our members with their enrollment needs. Below are more details about each different assignment, if you would like the opportunity to join Humana and potential to get your new career started, take a look and apply now!!

Where you come in:

Enrollment Representative:

• We need your assistance processing applications from members, enrolling them on company platforms, and transmitting enrollment information to Center for Medicare and Medicaid Services (CMS).
• You would perform basic administrative/clerical/operational/customer support/computational tasks while providing excellent service to our members.
• We also need your assistance with reviewing reports and making adjustments, additions, and deletions based on CMS regulations within a results-oriented production environment.
• You would also resolve issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs.

Inbound Contact Representative:

• We need your assistance in taking 20-30 inbound calls a day from potential members, agents and providers to answer questions and resolve any enrollment issues.
• You will provide excellent support during each call as well as work to update or correct information to ensure that the application can roll into the system.
• You also work with agents on applications that are missing information or that were completed incorrectly.
• By resolving these areas, you support and ensure that the members have no access to care issues on their effective dates.

What you get from your great work! - Benefits and Perks of This Opportunity

• Competitive compensation with strong hourly rate
• The ability to cut your daily commute to less than a minute!! Yes 100% work at home
• Extensive 100% virtual training program for the first 4-6 weeks, setting you up for immediate and future success
• 401k Retirement Savings option
• Employee Assistance Program and Work Life Services
• Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping
• Cross training available for further skills development and potential Full time opportunities

What you need for success! - Required Qualifications

• Prior customer service or operations work experience
• Prior experience utilizing multiple computer applications simultaneously as well as performing multiple tasks simultaneously within a production-based environment
• Demonstrated skills in attention to detail
• Work at home (WAH) requirements include a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes.

What you need to STAND OUT from the crowd! Preferred Qualifications

• Prior experience handling high numbers of calls providing excellent customer service
• Military, healthcare/managed care, banking or related industry experience handling confidential and personal information
• Experience working with the senior population.

Additional Information

• Flexible schedules during the week 6am-6pm EST may include weekend days
• Opportunities for overtime hours
• Seasonal Humana associates may work any number of hours, depending on the business needs, for a limited period of time (usually 60 to 180 days)
• Please note as part of our CMS government regulations, our Enrollment Representative must have established credit history according to Experian records. As an associate, you will need to access our Medicare eligibility check software systems. This type of inquiry doesn’t affect your credit score. For additional questions, please refer to the CMS government website: https://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Downloads/Remote-Identity-Proofing-Multifactor-Authentication-on-the-MSPRP-FAQ.pdf

This is a remote position

#LI-Remote

Scheduled Weekly Hours

40