Position Summary:
JOB TITLE: Office Coordinator

JOB SUMMARY: Performs important administrative work the activities of the Town of Stratham’s building and land use planning functions. The position serves as the public face of the Department of Planning & Community Development and interacts frequently with members of the public, other town departments, and outside agencies. Uses independent discretion and judgement in performing a variety of tasks, including directing public inquiries, collecting and processing payments and third-party billing, maintaining both electronic and paper files and associated databases, scheduling inspections and meetings, and assistance with written notices and communications.

DIRECT SUPERVISOR: Immediate supervisor will be the Director of Planning and Community Development. Works under the general direction of both the Department Director and the Code Enforcement Officer/Building Inspector.

EMPLOYMENT STATUS: Full time (40 hours per week) hourly, during the hours of 8:00 am to 4:00 pm Monday through Friday. This is a non-exempt position. The Town provides a generous benefits package, including paid time off and personal days, participation in the NH Retirement System, and excellent medical and dental insurance.

DUTIES AND RESPONSIBILITIES: The performance of the following tasks/functions is required in meeting the expectations for the position as described:

• Receive and assist individuals conducting business with the Town. Direct public inquiries to the appropriate department or application process.

• Process and track building permits and land use applications and associated fee collection. Responsible to maintain timely communications with applicants through the permit/application process.

• Maintain both electronic and paper files of all application and permit materials.

• Track third-party vendor agreements, including invoicing and the efficient processing of payment requests.

• Answer and direct e-mail inquiries and telephone calls and take accurate and timely messages. Prepare and post public and legal notices for land-use boards as directed.

• Make appointments and maintain the schedule of the Building Inspector/Code Enforcement Officer, and occasionally organize meetings for the land use departments.

• Assist in drafting land use board meeting minutes.

• Distribute, copy and/or prepare correspondence, postings, and other documents as necessary and as directed in a timely and accurate manner.

• Conduct research and collect data to ensure the efficient operation of the office.

• Maintain and update existing Building/Land Use lists/databases currently maintained by the Town.

• Responsible to maintain a strong working knowledge of local government processes, procedures, and operations.

• Direct applications to appropriate Town personnel as personal workload allows and priorities dictate. With cross training in various essential functions, provide mutual office coverage for the assessing/planning offices.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent office and interpersonal skills and comfort in interacting with members of the public.

• Computer proficient in Microsoft Office programs. Operational knowledge of database management is helpful. Ability and willingness to learn the Town’s Land-Use permitting/tracking software system.

• Comfortable with managing revenue receipts

• Must be accurate, attentive to detail, able to communicate effectively both orally and in writing.

• Ability to perform detailed work and to adopt creative approaches or solutions to issues as they arise.

• Ability to handle multiple priorities, meet deadlines, and to attend to many items simultaneously and/or in sequence.

• Ability to establish a working knowledge of pertinent statutes, rules, regulations, ordinances, policies, and procedures and to maintain a current and accurate knowledge of same, which are subject to change.

• Willingness to learn, to work cooperatively in a supervised and unsupervised environment with other town staff and Board and Commission Chairs, and to take direction, both oral and written, is essential.

• Ability to observe, identify, and communicate creative solutions and/or options with initiative.

• Must maintain an appropriate level of discretion and confidentiality regarding Town records and communications.

PHYSICAL REQUIREMENTS: The position requires a person to lift and carry objects up to 25 pounds; full range of movement for reaching; dexterity associated with typing, computer use, and other common office equipment in a standard office environment. Cognitive and sensory ability to communicate effectively with the general public.

EXPERIENCE & TRAINING: A person in this position will possess the following:

• Minimum of a High School diploma/G.E.D. An Associate’s or Bachelor’s Degree is preferred but not required.

• Three years of formal experience in general office and administrative functions.

• Operational knowledge of computers in a Windows environment with a proficiency in the latest version of Microsoft Office or similar word processing/spreadsheet applications.

SALARY RANGE: $23.00 to $26.25/per hour.

Job Type: Full-time & Exempt status available

Benefits: Health insurance (50% employer paid), 401K (with 4% company match), PTO (company paid time off), Paid Holidays

To apply for this position, submit a cover letter with resume and a completed Town of Stratham Employment application. (found under Forms at www.StrathamNH.gov) The Town of Stratham is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $23.00 - $26.25 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Stratham, NH 03885: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person