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Full-time

<$54,815/year

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Concord

9 months ago

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<$89,800/year

Salary

511 views

Dover

9 months ago

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Full-time

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Hourly

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9 months ago

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Government Property Specialist IBAE Systems

Full-time

<$88,660/year

Salary

Hudson

9 months ago

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Full-time

Salary

324 views

Concord

9 months ago

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Customer Service Representative
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Kimball Physics, Wilton, NHPosted: April 26, 2023, 11:57pm

Workplace: On-site

Job type: Full-time

Compensation:

Experience: 2-5 years

About the job

Address: 311 Kimball Hill Road, Wilton, NH 03086-9742, USA
Tel: +1 603 878 1616 | Fax: +1 603 878 3700
Email: info@kimphys.com | Web www.kimballphysics.com
Kimball Physics is a high-tech manufacturer of scientific instruments with over 50 years of experience in ultra-high-vacuum electron and ion optics. The company specializes in high stability electron emitters, precision electrostatic and magnetostatic optics, along with state-of-the-art vacuum chambers and fittings. Electron and ion systems are optimized for beam energies ranging from 1 eV to 100 keV and beam currents from femtoamperes to amperes.
Kimball Physics is an MIT spinoff located in a half dozen buildings situated near the top of a wooded hill in southern New Hampshire. As a company run by physicists, Kimball Physics is ready to assist customers in solving practical, technical, and basic research problems.
Customer Service Representative
To act as the first point of contact receiving incoming communication that includes a wide spectrum of customer service support requests.
Attend to all questions and inquiries in a highly professional manner and effectively convey information internally and externally. Perform full scope of customer service tasks including problem solving, trouble shooting, and cultivating excellent relationships Kimball Physics customers and teammates. The ability to promote Kimball Physics image in a positive manner.
Day to Day Responsibilities:
  • Handle incoming order volume received via phone and email
  • Handle case management activities related to inquiries and orders
  • Interact with customers to ensure accurate information
  • Accurate sales order entry and management as it relates to inventory, pricing, technical inquires, and shipping information
  • Initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases
  • Assist with any received complaints
  • Maintain and update customer profiles and confirm, payment terms, carrier, and freight terms match their account profiles
  • As needed, follow up with new accounts to identify and correct account discrepancies
  • Attend any product or technical training when scheduled
Required Skills:
  • Professional verbal and written communication skills
  • Ability to handle phone inquiries and emails in a fast-paced environment while staying calm
  • Self-starter that is customer focused and a detail-oriented problem solver
  • Ability to see and recommend changes for improvement
  • Ability to work independently in a team environment and easily collaborate when necessary
  • Active listener
Working Conditions: Office environment
Qualifications:
  • 5 years customer service or call center
  • High School Diploma or equivalent
  • Experience with a technical company a plus but not required
Benefits:
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Some work from home
This position does not support immigration sponsorship.
We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status
Are you ready for an exciting career with a growing company? Apply today!

About the company

Kimball Physics

Industry: Business & Information

Website: www.kimballphysics.com

Locations: Wilton

Kimball Physics is a high-tech manufacturer of scientific instruments with over 50 years of experience in ultra-high-vacuum electron and ion optics. The company specializes in high stability electron emitters, precision electrostatic and magnetostatic optics, along with state of the art vacuum chambers and fittings. Electron and ion systems are optimized for beam energies ranging from 1 eV to 100 keV and beam currents from femtoamperes to amperes.

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