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Customer Service Representative

Pitco Frialator, Bow, NHPosted: May 4, 2023, 12:00am

Workplace: On-site

Job type: Full-time

Compensation:

Experience: 0-1 year

Education: Associates

About the job

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assist customers with order placement, pricing, and order tracking.
  • Manage orders in customer service database including order coding and carrier assignments.
  • Develop and continuously cultivate professional knowledgebase for expedient inquiry resolution, including: company warranties, terms of sale, rebates, product pricing, and freight costs.
  • Manage customer complaints from initial report through resolution and customer feedback.
  • Track promotions, rebate programs, warranty issues, trade show budgets, and other miscellaneous sales lists.
  • Cross-train to maintain optimum departmental functionality.
  • Support sales team by working with representatives, dealers, and end-users on future orders and equipment details.
  • Provide order support to Accounting, Engineering, Technical Services, and Shipping departments.
  • Develop working knowledge of international shipping order requirements for export air, ocean shipments, and export documents to accompany goods.
  • Responsible for traceability, inventory control, and all associated departmental paperwork and record keeping.
  • Adhere to all departmental and company-wide safety and procedural policies.
  • Notify supervisor of any quality or production problems.

Requirements

Education and/or Experience

  • Associate's degree required, unless management can identify extensive experience in essential duties as listed.
  • Experience with US exporting, importing, and customs rules, regulations, and documentation a plus.
  • Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Due to the industrious nature of our facility, a pre-employment drug test is required after an offer of employment has been made and accepted.

Benefits

Full Time employees can enjoy a multitude of benefits including but not limited to:

  • Vacation Time
  • PTO
  • 401K plan with employer match of 50% up to 4% of employee contribution
  • Medical, Dental and Vision Insurance
  • Short and Long Term Disability
  • Health Club Memberships
  • Tuition Assistance- Pitco will pay 100% tuition for up to two courses per term for approved classes or degree programs. (Books, lab fees, etc. are not eligible for reimbursement.) A grade of "B-" or better is required for payment. Additional IRS guidelines are defined in the benefit policy.
  • Safety Shoe and Safety Glasses Reimbursements

Pitco is committed to fostering a workplace known for safety, inclusivity and respect. We recognize that people with diverse backgrounds, experiences and perspectives fire our growth and enrich our culture. We are dedicated to providing employment opportunities and support for military personnel and their families during and after their service.

About the company

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