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Rental / Equipment Service Person

MB TRACTOR & EQUIPMENT, Plaistow, NHPosted: May 19, 2023, 12:00am

Workplace: On-site

Job type: Full-time

Compensation: $20-$25 per hour

Experience: 1-2 years

About the job

Position Summary: Responsible for determining the rental and parts needs of customers calling or coming into the store.

Essential Functions

  • Opens and closes work orders for service based on customer needs using the prescribed software and hardware following established procedures.
  • Communicates with customers by phone and in person regarding parts pricing and availability as well as the status of service work orders. Explains any need for additional work or extra charges.
  • Quotes and schedules rental units for rental customers.

Other Functions:

  • Exercises judgment in Customer satisfaction issues. Seeks approval when required.
  • Coordinates and communicates with other store personnel as needed.
  • Insures safe operating conditions and practices at the store.
  • Complies with DOT file keeping requirements.
  • Other duties as assigned.

Higher wages available for individuals with a higher degree of experience and proven skill set.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” at outlined in the Employee Handbook.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Experience:

  • Computer skills: 1 year (Required)
  • Customer service: 1 year (Required)
  • Equipment repair: 1 year (Preferred)
  • Service writing: 1 year (Required)

License/Certification:

  • Driver's License (Required)

Work Location: In person

About the company

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