This position is located in the Department of Veteran Affairs. The Supervisory Veterans Service Representative (Coach) serves as a first level supervisor for one or more teams within the Veterans Service Center (VSC), Benefits Eligibility Support Team (BEST), Integrated Disability Evaluation System (IDES) program, or Pension Management Center (PMC).Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/25/2023.

Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).

Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

1. Managing the cost-effective use of resources to accomplish teams' assigned outcomes;
2. Evaluating the quality and timeliness of service provided by Team(individual performance and Team performance); and
3. Leading the administration of work involving the development, examination adjustment, reconsideration or authorization of the settlement of claims filed by Veterans, their dependents or beneficiaries.

There is no educational substitution for the GS-13 level.

You will be rated on the following Competencies for this position:

• Communication
• Conflict Management
• Leadership
• Problem Solving
• Technical Competence

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s).

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education: Education may not be used or combined to qualify for this position.Employment Type: FULL_TIME