The Glen House Hotel opened in 2018 and was built in a classic New England style, similar to the previous four Glen Houses that have stood on its site near Mt. Washington since 1852. The fifth iteration of The Glen House features 68-rooms and was built on the west side of Route 16 in Green's Grant. Aesthetically, the hotel gives a nod to its predecessors who date back to the late 1800's. The hotel features an indoor, heated, saltwater pool and full-service restaurant, The Notch Grille. Half of the rooms feature balconies facing the highest summit in the Northeast. Celebrating the ancestors of The Glen House, while preparing for a sustainable future is at the heart of everything we do. Our historic past is celebrated while technology and design reduce our carbon footprint to preserve the prestige of the mountains for future generations to come.

The General Manager maximizes hotel value by achieving revenue growth, expense control, excellent guest service and maximization of human resources. The General Manager develops and/or maintains all hotel operations consistent with Olympia Hotel Management values and standards.

Effective listening and communication, initiative, ability to work independently and in teams, and the ability to lead by example are necessary skills. You must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, the General Manager must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Local candidates preferred.

Benefits and pay range:

· Salary range of $90,000-$100,000 a year plus year-end bonus potential

· This position qualifies for a full benefits package including medical, dental, short-term disability, 401K plus matching potential, life insurance, and hotel travel benefits.

Hotel and management company links:

· https://theolympiacompanies.com/

· https://www.theglenhouse.com

Skills Required

· Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)

· Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy

· People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect

· Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing

· Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices

· Judgment & Discretion – appropriately handle confidential and sensitive information

· Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision

· Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs

· Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)

· Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks

· Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency

· Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Experience / Education

Minimum of 5 years of leadership, management or supervisory experience preferred, as well as a college degree and/or equivalent work experience required.

Performance Measurement

Financial Results, Guest Service Scores, Inspections, and STAR Reports; 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

People with a criminal record are encouraged to apply

Work Location: In person