L.A. Burdick Chocolates, celebrated for its exquisite artisanal chocolates, pastries, and beverages, is looking for a Technical Assistant to support its Operations Team. This position will provide technical and administrative assistance to the manufacturing team to help provide an organized, accurate and systematic flow of products. This person must have better than average technical and critical thinking skills. This full-time position offers plenty of variety and advancement opportunity. The regular work schedule is typically Monday through Friday, 40 hours per week and will fluctuate during peak seasons.

Duties and Responsibilities:

• Fulfill, print, and review customer orders using the NetSuite computer system.
• Communicate with other departments via in-person, telephone and email.
• Update processes and assemblies in real time, to maintain accuracy and efficiency.
• Process gift cards, process international orders, and create shipping labels.
• Print and file purchase orders.
• Assist in managing the transfer of inventory from manufacturing facility and off-site storage locations.
• Process products/goods returns, back into inventory using unbuild assembly process in NetSuite.
• Manage returns from mail order and cafes.
• Monitor and ensure custom orders are accounted for and processed perfectly.
• Build assemblies for café invoicing in NetSuite to process weekly café orders.
• Coordinates with Packing to adjust assembled product inventory in NetSuite at the end of peak shipping periods.
• Order supplies.
• Other duties as assigned.

Required Skills/Abilities:

• Must be reliable, and self-motivated.
• Above average computer skills (Excel, Word, Outlook, ERP Systems) and the ability to learn new programs quickly.
• NetSuite or other ERP system experience preferred, but willing to train the right person.
• Ability to recommend and or develop new processes and write procedures.
• Manufacturing experience is a plus.
• Exceptional attention to detail and strong organizational are a must.
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and willingness to assist with other duties as needed.
• Ability to function well in a fast-paced, team-like environment.

Education and Experience:

• Minimum of a high school diploma or equivalent
• At least four years of related experience preferred.

Benefits

• Medical Insurance (Includes Wellness Incentive)
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Bonus
• Company-matched 401K
• Voluntary life and disability plans
• Employee Assistance Program (EAP)
• Complimentary chocolate tastings throughout the year
• Discount on all products

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Walpole, NH 03608: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person