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  Conducts research through private and public databases and the internet
• Identifying and verifying social media accounts linked to claims.
• Gathering and analyzing information from various social media platforms, online forms, articles, and other internet resources.
• Performing Open Source Intelligence (OSINT)/Deep Internet Searches.
• Working closely with team members on complex cases to resolve identities on social media or databases.
• Completing in-depth reports on background data, social media findings, and investigation results, ensuring the information is distilled in a concise and professional manner.
• Conducting multiple research reports simultaneously while maintaining work quality and turnaround time.
• Maintaining a record of billable time and prompt submission of billing records for invoice preparation.
• Providing excellent customer service to both internal and external business partners.
• Exhibiting excellent verbal and written communication with team members and/or clients regarding workflow, potential opportunities, or problem files.
• Embracing continuous development by identifying areas for growth and improvement and implementing process and technical enhancements.
• Maintaining strict confidentiality regarding subjects under investigation.
• Other duties as assigned.

• Participating in Companywide committees and projects as assigned.

• Bachelor's Degree required.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Capability to identify problems and implement solutions.
• Ability to manage multiple assignments and set priorities
• Innovative investigative skills with attention to detail.
• Demonstrating an ability to uncover hard-to-find information, embodying a knack for finding the "needle in the haystack".
• Proficiency in computer skills, including Word and Outlook.
• Advanced knowledge and hands-on experience with multiple social media platforms.
• Must be a quick learner and able to work independently to meet deadlines.

• Demonstrates alignment with RiverStone’s Commitments.
• Prioritizes and organizes work in self-directed manner.
• Attains and maintains knowledge of assigned department.
• Performs other duties as required, including supporting and coordinating with other department colleagues.

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  At least two years of relevant professional experience preferred.

Core Competencies