• Responds to inquiries from employees, managers, and other stakeholders regarding profile changes, new hire entry, transfers, and other Human Resource Information System (HRIS) data questions.
• Interacts with internal and external resources, including all HR departments to obtain information to correctly enter employee data changes.
• Is a resource and guide to managers as it relates to HR data changes, and informs managers how to submit data correctly for processing.
• Uses good judgement, prioritization, and decision making skills to ensure all data entry transactions are entered accurately and on time. Understands when to escalate, as needed, within the organization. Analyzes data prior to entry, and determines whether data is accurate as submitted. Contacts the submitter, if necessary, to understand the request and informs them in how to modify the request to meet compliance and data processing guidelines.
• Manipulates raw data for entry via the use of csv files (etc.), and prepares templates for entry through the use of advanced excel skills. Uses analytical skills to sort through data and prepare it for entry while following processing guidelines.
• Performs data entry for new hires, status changes, compensation, transfers, terminations as well as other types of data changes for the HR organization.
• Ensures accuracy in processing by adhering to processing guidelines.
• Audits data changes, makes recommendations for corrections, escalates further if necessary, and executes approved corrections.
• Responsible for the ongoing support and maintenance of the electronic employee records/files as needed.
• Ensures data changes are accurately stored in the electronic employee record/file and confirms each document meets the regulatory and compliance guidelines.
• Participates in and/or leads special projects as assigned.
• Participates in system upgrades, enhancements and ongoing operations by leading/or performing user acceptance testing.
• Performs other duties as required or assigned.

• Associate’s degree with 1 year of related Customer Service experience or equivalent in education and experience required.
• Strong interpersonal communication, attention to detail, time management, follow through and organizational skills required.
• Proficiency in Microsoft Word, PowerPoint and Outlook required.
• Advanced Excel skills are preferred (pivot tables, vlookups, etc.).
• Prior PeopleSoft experience preferred.
• Payroll and or HRIS experience preferred.
• Must be able to function as a team member, and take initiative to prioritize work and meet deadlines.
• Proven ability to handle confidential and sensitive information with a high degree of discretion and propriety at all times.

Required Licensure/Certifications

• None