TITLE: Customer Service/ Inside Sales Associate (Member Services Associate)
LOCATION: Lebanon, NH (Semi-Remote 3 days in office/ 2 days work from home)

COMPANY
Global Rescue is the world’s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies.

CULTURE
Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission driven professionals are reinventing the travel risk and crisis management industry and helping save lives every day. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players that have a “get it done mentality”. The overall ethos is “no job too big or too small”; this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and ever-changing so there is always a buzz, you’ll never get bored or too comfortable working in crisis response.

ROLE OVERVIEW
Global Rescue is looking to add an enthusiastic and motivated individual to our growing Customer Relations team. As the initial voice of Global Rescue, you will be working with our members through various communication avenues providing excellent customer service and identifying the right services for each customer. There is no typical day here at Global Rescue – one day you might be providing clarity on how a Global Rescue membership will help on a family vacation, to assisting our sales team to grow partner sales. You should be a team player, competitive, excellent multi-tasker, have great time management skills and enjoy helping find the right solutions for our members. This is a great opportunity for a motivated individual with customer service skills looking to grow their career. Opportunity for daily and weekly incentive compensation based on team and individual performance.

RESPONSIBILITIES

• Become a subject matter expert for Global Rescue’s products, policies, and systems allowing you to effectively describe the nature and scope of Global Rescue services
• Help build the consumer membership business year over year
• Generate new & renewal revenue from new inbound inquiries & outbound calls
• Serve as the liaison between the customers and various departments
• Meet daily, weekly, and monthly sales goals

QUALIFICATIONS

• Previous customer service experience
• Exceptional written and verbal communication skills
• Attention to detail and follow-through
• Efficient time management and organizational skills
• Ability to work independently and in in a group setting

COMPENSATION: Based on experience + daily and weekly incentives + benefits